![]() We examine video recordings that capture how a digital plumbing representative and software development team members make changes to both the installation process and supporting technology. In this paper we study a commercial company producing and installing IoT alarm systems. ![]() This adds complexity to both the practice of digital plumbing and to the work of design that supports it. But an important and often understated element of commercial IoT solutions is their long-term socio-technical infrastructural nature, and therefore long-term installation and maintenance needs. The ‘digital plumber’ is a conceptualisation in ubicomp research that describes the work of installing and maintaining IoT devices.
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